Here are some approaches and phrases you might use but it is important to find the language that feels natural to you.
- If it is safe to, challenge the behaviour / language.
Can we talk this through calmly?
The language you are using is making me uncomfortable
- Seek clarification, providing the person an opportunity to reflect on what they have said
Could you repeat/ explain that, I’m not sure I understood what you said
- Offer your support to the receiver
Are you ok?
…. makes a valid point, I’d like to hear more
- Sometimes the very act of sitting or standing beside the receiver can be empowering and make them feel supported.
For examples of the direct approach, you may find these short films useful: